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Distinguished Guru
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Message 11 of 12

Re: 91 year old mother-in-law relies on her emergency button and her line went down

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Good to see a 90 year old about to get broadband
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Westyfield2
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Message 12 of 12

Re: 91 year old mother-in-law relies on her emergency button and her line went down

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Assuming that BT is the chosen CP...

 

Does the customer have regular line rental, or have they chosen line rental plus?

 

http://www.broadband.bt.com/line-rental/?s_cid=con_FURL_linerentalplus

 

"Priority phone line fault fixes – tell us about a problem on your phone line and we'll prioritise fixing it for you. This means we'll aim to fix it by the end of the next working day "

 

"We'll prioritise fixing a phone line fault for Line Rental Plus customers. We'll aim to fix it by the end of the next working day (Monday to Saturday). That means we'll aim to fix the phone line fault at least a day earlier than customers on standard line rental."

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