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upmarket7
Newbie
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Message 1 of 2

A blocked incoming phone number that needs unblocking

I am getting severe grief from a friend who says she is told her phone number is blocked when she dials my number.

 

I joined the Call Protect scheme to stop many nuisance calls I was getting and it seems to work well, HOWEVER I can not find this friends number amongst my call list, which only goes back to 20th April on my phone and there are only 2 numbers showing in the Blacklist.

 

I talked to BT on the Chat system and was told there are no calls showing in my Blacklist.

 

A lot of unwanted calls have been Blacklisted, since I took this system on, so where have they gone?

 

I believe after this they get put in a "trash can" type of outlet.

 

I am told you can retrieve any number that has been put in the system and re-instate it, but it doesn't work for me.

 

I'm sure this factor must have been applied to this system when it was created, so wasn't it tested?

 

I trust there is someone who can provide a solution to this dilemma and give me a break.

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Moderator
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Message 2 of 2

Re: A blocked incoming phone number that needs unblocking

Hi @upmarket7 and welcome.

 

Can you take a look through BT Call Protect - 'How to...' guide and let me know if that helps?

 

Cheers

 

David

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