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Aspiring Contributor
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Message 1 of 8

Account showing old landline number

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Hi,

I have noticed that, on a number of BT web pages associated with my account details, my old landline number is still showing instead of my current number.

We moved house over 8 months ago and took on a new landline number but the account is obviously still linked in some way to the old number. A number of call centre operators have noted this and “promised” to rectify things ..... but clearly they either haven’t bothered or couldn’t.

Can anyone advise who can fix this? I’ve looked to see if it’s something I can do manually through my account but a landline number doesn’t seem to feature.

Kind regards,

Scott

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Account showing old landline number

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Community Manager - Retired
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Message 3 of 8

Re: Account showing old landline number

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Thanks @Keith_Beddoe 🙂

@sbrodie This should be simple to fix, but if the helpdesk has had trouble getting it done then we may need to raise a system fault. Either way, I will send you a private message shortly with information on how to contact us. Please include all of the details requested, and someone from the team will give you a call over the next day or two.

Thanks

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Aspiring Contributor
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Message 4 of 8

Re: Account showing old landline number

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Many thanks @StephanieG.

Information sent via PM.

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Community Manager - Retired
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Message 5 of 8

Re: Account showing old landline number

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That's great @sbrodie, thanks for that. 

Just a heads up, we'll probably need to give you a ring to confirm your BT ID and go through some security questions, so if you're only available at certain times or on a specific contact number please let me know.

Thanks

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Aspiring Contributor
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Message 6 of 8

Re: Account showing old landline number

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@StephanieGwrote:

That's great @sbrodie, thanks for that. 

Just a heads up, we'll probably need to give you a ring to confirm your BT ID and go through some security questions, so if you're only available at certain times or on a specific contact number please let me know.

Thanks


Available on contact number given over weekend and Mon 25/Tues 26.

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Moderator
Moderator
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Message 7 of 8

Re: Account showing old landline number

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Hi @sbrodie thanks for taking my call earlier and I have updated your bt.com profile now. Please check and if you find any references to the old number post back and let me know.

Cheers
John

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Aspiring Contributor
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Message 8 of 8

Re: Account showing old landline number

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Many thanks @JohnC2.

I think that things are fixed.

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