I officially manage my mothers account - i get her paper bills and any BT calls come to me. Ive tried to add her account to me online account but after i put her account number in on 'add another account' the screen is just blank. I had onine caht and Sonal was unable to do it and said I should set her up her own online account. But when I try to do that with my email it wont let me (as I alreday have an account!) and I really dont need to 2 log ins even if I went and got an email especially for this. There must be a way to do this please.