I have BT Call Protect but it seems that it may be blocking my library who use an 0300 number. Is there anyway that I can avoid this without having to upgrade the service to include VIP numbers?
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Providing it is a full 11 digit number I can't think of any reason why Call Protect might be blocking it.
Have they left any message in your junk mail ?
What settings do you have for blocking calls ?
Hi, it is a full 11 digit number. I have not checked the junk mail but have been told several times by my lbrary that they did try to phone and I have no record of missin the call.
Blacklists - on
Stop all unrecognised, international and withheld numbers.
Those settings all look fine.
Does the library's number appear in your list of the last 20 calls received ?
If not, then they maybe they are ringing the wrong number.
Get them to confirm the number they are ringing.
Have you got a mobile they could ring ?
I managed to check back on 1572 and discovered that the library number comes through as 'unavailable' - not as the 0300 number that they told me. So, this will be why it is being blocked.
I don't have a mobile but my wife does and I think we will need to give that to the library.