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bradfordboy1973
Contributor
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Message 1 of 4

Advice on phone line please

Hi all

 

So in a couple of weeks im moving into a new apartment. It use the be the sales office for david wilson homes and im pretty sure that they had a bt line before. The address is not listed on the bt moving page and its saying that bt need to send an engineer at a cost of £130. Is there any test that i can do to see if there is already a line in place?

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3 REPLIES 3
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Advice on phone line please

There is no easy way to find out. The term "BT Line" is used by a lot of people, when in fact the line is owned by Openreach.

The sales office could have been with any Service Provider, and would have been a business customer anyway.

 

Whether there was a line there or not, you still have to pay the same installation charge, unless you agree to one of BTs special deals, where you get a reduced installation charge, but a longer contract.

 

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Distinguished Guru
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Message 3 of 4

Re: Advice on phone line please

Bear in mind that even if there is a line there, but it has been disconnected at the exchange, then it's still a £130 fee to connect it back up.

 

It's very hard to tell unless you actually have accress to the apartment.  If you do, then it's possible to plug in a phone to see if the line is connected.

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lines_man
Aspiring Expert
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Message 4 of 4

Re: Advice on phone line please

If it's the 'Sales Office' that was a House all along and is now a House again chances are BT or any other Service Provider won't have any knowledge of its existence...

This is because Openreach provide these lines directly to the Developer as they classed as a Temporary Structure......
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