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mattj666
Beginner
496 Views
Message 1 of 14

Alternative means of communication for vulnerable person

Could someone please tell me if there is another means of communication that my elderly mother could use as her landline is still not working after 9-days. She is virtually housebound and has no relatives living near her. She is supposed to be a priority as the phone line is linked to the red button emergency system, but still the fault persists. A mobile is no use as the signal is too weak for even a phone call.
I’m very annoyed that BT haven’t made good on their priority fix despite being told on several occasions that she is edlerly, infirm and relies on the phone for getting help if needed.

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13 REPLIES 13
Distinguished Sage
Distinguished Sage
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Message 2 of 14

Re: Alternative means of communication for vulnerable person

I have asked a mod to see if they can help you  

have you registered your mother here  https://btplc.com/Inclusion/HelpAndSupport/DocumentsandDownloads/Communicationchoices/FreePriorityFa...



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Moderator
Moderator
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Message 3 of 14

Re: Alternative means of communication for vulnerable person

 

Hi @mattj666 sorry to hear that your Mother has been without telephone service for 9 days.

We will be happy to see why it has not been fixed yet and if we can do anything to help get things moving if you send us the details. You can contact us by clicking on my user name and selecting contact the mods.

Cheers
John

 

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mattj666
Beginner
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Message 4 of 14

Re: Alternative means of communication for vulnerable person

Thank you for offering to look into this for me John, however, at the moment I can't seem to reach you via the suggested route. When I click on your name I get taken to your page, not the option to contact the mods as you suggest. Could you please tell me if I'm doing something wrong, or a better way to get in touch?

Thanks

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Distinguished Sage
Distinguished Sage
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Message 5 of 14

Re: Alternative means of communication for vulnerable person

you won't see the link in mobile view has to be full view



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mattj666
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Message 6 of 14

Re: Alternative means of communication for vulnerable person

Thanks imjolly, 

I shall register her in a little bit. It doesn't unfortunately solve the current issue which is that she has no means of communication. I'm hoping to provide more details to JohnC so that he can investigate the problem.

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mattj666
Beginner
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Message 7 of 14

Re: Alternative means of communication for vulnerable person

I'm in full view, but the option doesn't appear on my laptop for some reason. Any other suggestions would be most welcome!

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Distinguished Sage
Distinguished Sage
439 Views
Message 8 of 14

Re: Alternative means of communication for vulnerable person

asked mod to post again



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Moderator
Moderator
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Message 9 of 14

Re: Alternative means of communication for vulnerable person

Hi @mattj666 sorry about that was having a bit of a glitch with the font of my post. The link is there now.

Cheers
John

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mattj666
Beginner
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Message 10 of 14

Re: Alternative means of communication for vulnerable person

Thanks JohnC,

I'm just completing the form now.

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