it is an intermittent fault they can be very hard to locate
Isn't the fact that it's hard to locate a reason for a supposedly customer facing and focused business to get the relevant party to try a bit harder, rather than just repeatedly closing the customer's tickets without resloving the problem? This whole attitude seems to me completely reprehensible. My overwhelming impression from this is that BT (Retail) have no interest in me as a customer.
correct they are a BT Group business but if you read the link I posted it explains about Openreach in detail there are many business arms within the BT Group but Openreach is independent of the rest of the operation
I fully understand that BT Retail and Openreach are different parts of BT Group. I also understand why this is.
I do not understand how your assertion of this is contributing to solving my problem.
So your argument goes: any business you contractually purchase a service from can absolve themselves of responsibility for any problem with that service if they purchase part of the service from a third party.
Pull the other one, it hath bells upon't. What a total farce.