I have a fault in that I cannot receive incoming calls. On the one occasion I spoke to someone at a UK call centre, he was very helpful and we could have a proper conversation. However, I usually get someone at an Indian call centre. They try to be helpful but seem to work off a prepared script and can't handle well anything off their script.
Any idea how to get through to the UK centre to get the problem sorted?
Re: Avoiding Indian Call Centre when discussing fault
BT advisors don't have scripts, they'll have a procedure to follow when dealing with faults though.
Off-shore and UK or Ireland based advisors all have the same training, same system access as part of their roles but when you call you will speak with the next available advisor regardless of their location.
BT Plus customers get UK or Ireland based support, It might be worth having a look at the benefits of BT Plus once you get your issue resolved, incase you have a fault in the future.