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blue27
Contributor
531 Views
Message 1 of 20

B.T. & The great £99 con !!!

I had some trouble with my line going back to June this year

checked all of my equipment, adsl filters, telephones, modems etc,

 

problem was  either with BT line or master socket,

 

No problem I thought, ( BT are responsible for up to & including master socket )

 

openreach came, rewired socket, phone better, all was well.

 

UNTIL SEPTEMBER !!

 

BT bill arrives with the dreaded £99 charge

 

At NO time did either the openreach engineer or anyone at BT tell me I would be responsible

for any repairs contained up to & including the master socket.

 

Yet some 3 months later completely out of the blue a £99 charge.

 

To make matters worse, BTtook my quarterly bill & the "rogue" charge some 5 days before informing me that my bill was available online!

 

Imagine my surprise to find £148 had gone from my bank account before BT officially gave me notice off the bill.

 

You could not make it up !

 

Fair to say the "the very last" time anyone from BT (openreach) will be coming into many property of mine!

 

I have paid the quarterly bill but the other £99 remains in dispute !!

 

Please advise

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19 REPLIES 19
Distinguished Guru
522 Views
Message 2 of 20

Re: B.T. & The great £99 con !!!

Hi and welcome to the forum.

 

I suspect that the socket was either physically damaged or the socket was damp, all which you are responsible for I am afraid.

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Distinguished Sage
511 Views
Message 3 of 20

Re: B.T. & The great £99 con !!!

you need to resolve the payment issue or your service is likely to be suspended
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Distinguished Sage
509 Views
Message 4 of 20

Re: B.T. & The great £99 con !!!

The forum moderators will get involved in this post as soon as they read your post they will post there reply and give you a contact link to them

Please do not send them a personal message, as your message will not be tracked properly.also the mod you personal message may not be on duty for some time and that will delay your help further.mod contact.JPG

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Moderator-Retired
487 Views
Message 5 of 20

Re: B.T. & The great £99 con !!!

Hi blue27,

If you fill out the contact us form located in the about me section of my profile we can get an answer as to why you were charged.
Cheers,
Chris
BT Mod Team
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blue27
Contributor
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Message 6 of 20

Re: B.T. & The great £99 con !!!

It's all gone "very quiet"

 

Hello , is there anybody there ?

 

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Distinguished Sage
Distinguished Sage
395 Views
Message 7 of 20

Re: B.T. & The great £99 con !!!

Did you fill out the contact form, and made a note of the reference number you received?

 

You should get a reply within 5-6 working days.

 

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Distinguished Guru
393 Views
Message 8 of 20

Re: B.T. & The great £99 con !!!


@blue27 wrote:

It's all gone "very quiet"

 

Hello , is there anybody there ?

 


Please keep your voice down, we are trying to get some sleep hereSmiley Wink

 

Did you do a ChristopherP advised an get in touch with the mods using the link provided.

toekneem

(EASBF)

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blue27
Contributor
379 Views
Message 9 of 20

Re: B.T. & The great £99 con !!!

Yes, I contacted team last week

but thus far no reply.

 

"Fair to say" BT not the most patient company around

when it comes to having their bills paid !

 

 

 

 

 

 

Tags (1)
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Moderator
Moderator
363 Views
Message 10 of 20

Re: B.T. & The great £99 con !!!

Hi blue27,

We have your email and we'll be in touch soon.

Cheers

David
Community ModeratorDaveM
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