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Yankee1
Newbie
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Message 1 of 5

BT 6500 Microphone Broken

I recently received a brand new BT 6500 telephone. While I can hear other people, they cannot hear me. Any suggestions as to how I can fix this? Anyone have the same problem?

Thanks in advance.
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4 REPLIES 4
Distinguished Sage
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Message 2 of 5

Re: BT 6500 Microphone Broken

send the phone back to the place of purchase
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iaincameron
Newbie
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Message 3 of 5

Re: BT 6500 Microphone Broken

Did you ever get this sorted? Did you have to return the phone? I just bought the same phone as a twin pack, and neither phones appear to work. I realised when setting up the answer machine as I was unable to record a message. I tried the leaving the memo, which again was just silence, and then tried phoning my son on the mobile. I could hear him, but he couldn't hear me. Exactly the same from both phones, which make me wonder if it is a setting I am missing rather than both handsets being faulty. But unless they strangely start working they are going back. But I saw your post and it sounded the same, hence the original quaestions.

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Yankee1
Newbie
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Message 4 of 5

Re: BT 6500 Microphone Broken

Hi Iain,

Sounds exactly the same as what I was having. I did check through all the settings and couldn't see anything wrong. Unfortunately I've not got round to returning the phone yet. It's just sitting in a box. If I were you I would just go ahead and return them. It's possible that it's a manufacturing fault that affects a batch of the phones.

Kind regards.
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Distinguished Guru
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Message 5 of 5

Re: BT 6500 Microphone Broken

If the phones are new, you could try the help line on 0800 145 6789.

 

It might be a problem that could be sorted out over the phone

toekneem

(EASBF)

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