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davidmt
Newbie
991 Views
Message 11 of 17

Re: BT 8500 "power cut" error message keeps coming on

As per my post above - my handsets are doing it much more frequently and almost everytime I clear the call list - anyone from BT care to respond as this is clearly a fault with the hardware?

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JohnFUk
Newbie
949 Views
Message 12 of 17

Re: BT 8500 "power cut" error message keeps coming on

I think you might find it is a problem with the base unit power supply itself.

 

My main base unit completely packed up (or so I thought).

Checked the cable & all seemed fine, which it should - its usually tied away at the back of a cabinet.

 

However, I got hold of the powser supply from the secondary handset base, plugged it in & the main base unit now works - sadly now without the secondary phone Smiley Sad

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Curious_One
Newbie
919 Views
Message 13 of 17

Re: BT 8500

I experienced the same problem and surprised to see on the internet 2-pages of comments from unhappy users seeking a permanent solution.  By that time I had already pressed numerous combinations of buttons in random for 3-days with no result.  Having read the Forum comments and realized that I was not alone with this messy equipment,  I thought of resetting everything as per instructions on the Handbook, Page 8 Section 5 Follow The Set Up Wizard.  As soon as I followed the first line of instructions, the False Alarm about the Power Cut disappeared and the normal Handset Display (Page 16 0f the Handbook) appeared. I hope that this would be permanent. Please try it out, it might work for you.

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Highlighted
scottie01
Newbie
717 Views
Message 14 of 17

Re: BT 8500

You are not alone. My BT 8500 performed perfectly while we got our service from BT. We have just moved to Virgin and the problem has appeared - maybe there is a lesson in that  (LOL). Our bill was oscillating all over the place with BT, it is now steady with Virgin, but we have this problem! 

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Dwalsh45
Beginner
178 Views
Message 15 of 17

Re: BT 8500

"We have just moved to Virgin and the problem has appeared - maybe there is a lesson in that  (LOL)" - Tounge in cheek reply...

For goodness sake, don't replace your water provider in case the washing machine brand your using isn't compatible! :-)

By the way, I have the same issue and will try all the suggestions and report back if I have anything different

Dwalsh45

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Dwalsh45
Beginner
178 Views
Message 16 of 17

Re: BT 8500

Tounge in cheek reply.."We have just moved to Virgin and the problem has appeared - maybe there is a lesson in that  (LOL)."

Its a bit like saying, don't change your water supplier in case your washing machine isn't compatible

or your energy provider in case your toaster complains ;-)

I am confident that from what everyone has commented so far, the problem it is more likely to be with the handset.

 

Regards

Dwalsh45

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Dwalsh45
Beginner
165 Views
Message 17 of 17

Re: BT 8500 "power cut" error message keeps coming on

I've followed the following but instead of putting the original 750 Batteries back - Place NEW 1100 Batteries in and it should resolve the problem.

I suspect any power deviation is knocking the phones off and the Batteries aren't generating enough charge to maintain the phone(s). 

  • Clear the calls list
  • Go to Settings - Reset - Base Settings
  • Say "Yes" to reset these
  • Take batteries out of ALL handsets
  • Unplug both handsets
  • Leave for at least 20 minutes
  • Place NEW 1100 Batteries ----original entry- (Put batteries back in, and plug all cables back in)
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