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Beginner
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Message 1 of 3

BT 8550 - Caller ID not working

I am another person with Caller ID not working, I have been onto BT many times about it and they say it is fixed but it still doesn't work.  

It is enabled when I do the #234#.  I do have BT broadband.  I have tried unplugging all equipment and only plugging the phone in and it still doesn't work.

Any more suggestions ??

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Moderator
Moderator
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Message 2 of 3

Re: BT 8550 - Caller ID not working

Hi @niac welcome to the community and thanks for your post, I'm sorry to see your caller ID isn't working, this fault can be due to the broadband equipment in exchange and there's a specific reporting process to ensure it gets to the correct type of engineer to check. I'll send you a private message so you can get in touch with your details and we'll be happy to help.

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Beginner
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Message 3 of 3

Re: BT 8550 - Caller ID not working

Great - thank you - have sent all the info 

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