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Bermudagirl
Newbie
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Message 1 of 10

BT 8600 - Blocking Nuisance Calls

I have recently purchased a BT 8600 (single) for the main purpose of blocking nuisance calls - specifically those international, withheld and unavailable numbers, which I assume this phone will do. However no matter how much I follow the instructions, I can never get to the settings which gives me options for changing the settings for Blocked/ Allowed/ International, Withheld/ Payphones/ Mobile/ Unavailable. I keep going round and round in circles, and never get to where I want to be in the settings.

I just don't kow what I am doing wrong, unless there is something misleading regarding the instructions.

Has anyone else had any problems similar to this? And can anyone help me?

I may be doing something really silly, but if I am, I just don't know what it is.

Any help would be much appreciated.

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9 REPLIES 9
pompey1898
Expert
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Message 2 of 10

Re: BT 8600 - Blocking Nuisance Calls

I bought an 8600 before I had heard of Call Protect.  Having signed up for the latter I have never bothered using the call barring of the 8600.  So why not sign up for Call Protect while you get the 8600 sorted ?

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Distinguished Sage
Distinguished Sage
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Message 3 of 10

Re: BT 8600 - Blocking Nuisance Calls

Welcome to this user forum.

 

Have you read this page http://bt.custhelp.com/app/answers/detail/a_id/55303/~/bt8600-advanced-call-blocker

 

There is a PDF document (user guide)  which is a bit easier to read than the manual.

Page 28 is probably what you want.

 

You need to have caller display enabled on your phone line, to use the barring features.

 

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Bermudagirl
Newbie
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Message 4 of 10

Re: BT 8600 - Blocking Nuisance Calls

Thanks. Will have a look at the pdf. How do I know if I have Caller Display enabled?

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Distinguished Sage
Distinguished Sage
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Message 5 of 10

Re: BT 8600 - Blocking Nuisance Calls


@Bermudagirl wrote:

Thanks. Will have a look at the pdf. How do I know if I have Caller Display enabled?


If somebody rings you, does their phone number appear on the phone display?

 

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Bermudagirl
Newbie
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Message 6 of 10

Re: BT 8600 - Blocking Nuisance Calls

Yes it does, unless it's an international, withheld or unavailable number. Page 28 is just about using the phone. I don't see anything about blocking calls.

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Highlighted
Distinguished Sage
Distinguished Sage
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Message 7 of 10

Re: BT 8600 - Blocking Nuisance Calls

Page 20 deals with customisation of Call Guardian.

 

20
Remember
: when a call starts ringing, you can block it straight away by pressing
Block
on the screen. That number will then be added to your blocked list.
How do I change the different BT Call Guardian modes?
You can change the default setting of Announce mode, to International, Answer
phone or Custom:
1. Select
Menu
, scroll
to
Call Control
and press
Select
or
.
2. Follow the instructions to set your PIN or enter your PIN and select
OK
.
3.
BT Call Guardian
is highlighted, press
Select
or
.
4. Scroll
to Guardian mode and then use the
or
to select the one that
you want to change (e.g. International) and press
Save
.
Custom mode
Once you get used to your phone, you might decide to customise your settings
further. For example, you can choose announce, block, allow or answer phone
for any of these types of calls: unknown numbers, international calls, withheld
numbers, payphones, mobiles and CLI unavailable numbers. (CLI means caller
line identification.)
Remember
: settings will be the same as the last mode you selected, unless you
save your own custom options.
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Bermudagirl
Newbie
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Message 8 of 10

Re: BT 8600 - Blocking Nuisance Calls

Thanks. So that's page 22.

First of all when the phone rings and the call is displayed as International, I press the Block button but I keep getting the message that the caller has not allowed me to to do this (presumably block the number).

And when I access the custom mode (and I have done this loads of times, I still have not been able to access (what is on page 23) - No. 6 - changing the settings for Blocked/ Allowed/ International etc

 

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Distinguished Sage
Distinguished Sage
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Message 9 of 10

Re: BT 8600 - Blocking Nuisance Calls

Have you tried ringing the helpdesk number?

 

By phone: 0800 145 6789

Monday to Friday 9.00am to 5.30pm, Saturday 9am to 2pm

By email: Click here for email support

 

I don`t think you can block international calls that way.

 

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Bermudagirl
Newbie
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Message 10 of 10

Re: BT 8600 - Blocking Nuisance Calls

Thanks. Will try that and see how I get on!

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