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20-20vision
Aspiring Contributor
1,326 Views
Message 1 of 7

BT 8610 Issues

How do we record a answerphone message, then switch to automated or own recording?
 
Numbers on your contact list are supposed to get straight through. Straight through to what? If I am not there people do not seem to have been able to leave a message.
 
Thanks for any help you can give.

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Neil1
Contributor
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Message 2 of 7

Re: BT 8610 Issues

Select menu

 

Then select answerphone. I see an option to record message - and another option for Answer mode which gives you choices about answerphone on/off etc

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pompey1898
Expert
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Message 3 of 7

Re: BT 8610 Issues


@20-20vision wrote:

How do we record a answerphone message, then switch to automated or own recording?
 
Numbers on your contact list are supposed to get straight through. Straight through to what? If I am not there people do not seem to have been able to leave a message.  Do you have the answering machine turned on ?  
 
Thanks for any help you can give.


 

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20-20vision
Aspiring Contributor
1,269 Views
Message 4 of 7

Re: BT 8610 Issues

The option I see in Menu - Answerphone is Record Memo. I suppose that is it? Also how do we remove that and go to an automated message which is a chice the wizard gave me when I set up the phone?

 

Another issue is that numbers on my contacts list are being held at the "State your name and press #" announcement. Then put through to me. I thought contact numbers came striaght through?

 

Finally I thought we would hear the persons voice if they leave an answerphone message? So say someone gives their name but you are not sure who they are, I thought we could wait until we heard the start of their message before deciding yes I will pick up that call?

 

Yes the answerphone is on, it does record messages.

 

Thanks for the help.

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Neil1
Contributor
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Message 5 of 7

Re: BT 8610 Issues


@20-20vision wrote:

The option I see in Menu - Answerphone is Record Memo. I suppose that is it? Also how do we remove that and go to an automated message which is a chice the wizard gave me when I set up the phone?

 

Another issue is that numbers on my contacts list are being held at the "State your name and press #" announcement. Then put through to me. I thought contact numbers came striaght through?

 

Finally I thought we would hear the persons voice if they leave an answerphone message? So say someone gives their name but you are not sure who they are, I thought we could wait until we heard the start of their message before deciding yes I will pick up that call?

 

Yes the answerphone is on, it does record messages.

 

Thanks for the help.


Hi. Yes Record Memo. 

 

Sorry I don't know how to go back to the original. Have you tried deleting your recorded message and seeing what happens

 

My contact numbers come straight through. Have you got Caller Display?

 

I haven't had that situation with the answerphone so haven't tested whether you can hear the voice or not. 

 

 

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20-20vision
Aspiring Contributor
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Message 6 of 7

Re: BT 8610 Issues

I tried deleting the message but the message still plays. I think it may be just deleting the new recording. I have Caller Display/ID.

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Neil1
Contributor
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Message 7 of 7

Re: BT 8610 Issues

Honestly don't know then

 

When I had initial problems with mine I rang the helpline - they were helpful

 

I can only suggest you do that. 0800 145 6789

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