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Beginner
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Message 1 of 2

BT Basic

Hello

My pensioner mother receives housing benefit to make up her rent. I am trying to ascertain whether that falls under Universal Credit or not in order to qualify for BT Basic.

I called customer support but they are unable to give a definitive answer. They told me she has to be with BT in order to be able to apply. It seems somewhat of a catch 22 situation whereby I would need to sign her up to BT before I can get an answer to the question. Can anybody help me find a way through the frustrating maze?

Thanks!

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: BT Basic

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