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Moderator
Moderator
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Message 11 of 20

Re: BT Basics. Another case of the missing form

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Hi @BlessBr welcome to the forum and thanks for your post. Sorry that you are having difficulty getting your friend set up on BT Basic. I've sent you a Private Message with details on how to contact the Mod team and we will be happy to help you with this.

cheers
John

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Aspiring Contributor
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Message 12 of 20

Re: BT Basics. Another case of the missing form

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The account has still not been corrected to Basics.

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Moderator
Moderator
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Message 13 of 20

Re: BT Basics. Another case of the missing form

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Hi @BlessBr I can see that Neil was dealing with this for you. He called and confirmed that the form had been received and was sent back to us. Once this is received the account will be updated to BT Basic.

cheers
John

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Aspiring Contributor
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Message 14 of 20

Re: BT Basics. Another case of the missing form

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Still not changed to Basics.Even though calls are capped at £5,am tempted to cancel the direct debit if it is not altered by the next due date.

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Distinguished Sage
Distinguished Sage
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Message 15 of 20

Re: BT Basics. Another case of the missing form

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@BlessBr 

if you cancel DD then you will have no line at all



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Moderator
Moderator
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Message 16 of 20

Re: BT Basics. Another case of the missing form

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Hi @BlessBr Sorry that account has not been changed over yet. When @NeilO spoke with you on the 25th March the form had just been received and sent back to us. Once it is received back the BT Basic team will complete the checks and complete the outstanding order for BT Basic which is on the account.  

Cheers
John

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Aspiring Contributor
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Message 17 of 20

Re: BT Basics. Another case of the missing form

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Why is it taking longer than post to Australia? Since I said he could talk freely his bill has gone up to £50.

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Aspiring Contributor
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Message 18 of 20

Re: BT Basics. Another case of the missing form

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Still not changed to Basics....tempted to start a new complaint as the last should not have been closed.
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Moderator
Moderator
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Message 19 of 20

Re: BT Basics. Another case of the missing form

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Hi @BlessBr, I'm really sorry about that, things have likely been delayed due to the current Covid-19 situation but there's no need to complain again. I've emailed the BT Basic team this evening to chase up the application.

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Aspiring Contributor
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Message 20 of 20

Re: BT Basics. Another case of the missing form

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Thank you for getting Basics applied in the end.However,he has paid £61 in 3 months;if it was done correctly on 7th January it would have been £45 odd.A refund is therefore due.

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