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Moderator
Moderator
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Message 61 of 63

Re: BT Call Protect Settings Problem

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Awesome guys Smiley Happy

Community ModeratorRobbieMac
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Community Manager
Community Manager
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Message 62 of 63

Re: BT Call Protect keeps switching off the Personal Blacklist

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@RobFletcher wrote:

Many thanks for the update - nice to know people are on the case.

Any info about what BT is doing with the "Report a Scam" set of numbers????

 

Rob.

 

 


Hi @RobFletcher 

Sorry for the delay in getting back to you and thanks for your continued patience.

I managed to track down someone who could answer the question you have raised in terms of 'What is BT doing with the numbers that are reported through the 'Report a scam' link?  

All the data reported through that link is being directed into our Call protect team.  This team will then analyse the offending numbers and block these numbers from calling other customers where possible.

On another note, I am pleased to see that the issue with the online portal to manage your call protect setting has been fixed, happy days and thanks to everyone who has contributed on this thread.

Cheers

Sean

Community ManagerSeanD
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RobFletcher
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Message 63 of 63

Re: BT Call Protect keeps switching off the Personal Blacklist

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Thanks for this Sean, very helpful. Hope the scam numbes get onto the BT Blacklist and help others.

Rob.

 

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