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Community Manager
Community Manager
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Message 71 of 81

Re: BT Call Protect Settings Problem

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Good morning everyone,

Thanks for highlighting this again.  I just want to echo Robbie's sentiment and  for those of you who are being affected by this issue, I am very sorry that this fault seems to have re-appeared.

Robbie has highlighted this issue to the same team who helped us out last time so hopefully we cant get a quick turnaround on this one.  We will let you know ASAP.

Cheers

Sean

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Expert
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Message 72 of 81

Re: BT Call Protect Settings Problem

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Thanks for getting onto this quickly … just getting round to reporting the 3 scams which have come in so far today!

Rob.

 

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Moderator
Moderator
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Message 73 of 81

Re: BT Call Protect Settings Problem

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Good afternoon everyone,

Thanks for your patience whilst we looked into this.

I have received word back from my colleague confirming that the issue is now fixed.  Could I ask anyone that was affected to double check things are working for them again and post back?  I'd really appreciate it 😊

Cheers,

Robbie

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Expert
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Message 74 of 81

Re: BT Call Protect Settings Problem

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Thanks Robbie, it does now seem to be fixed (again!). It seemed OK a few days ago. My mother's phone is still getting lots of scam calls. Week beginning 5th August she had 35 in the week! Now she's back again to the 15-20 per week.

Just glad they don't get to ring her phone. I do report them all, but not sure what good it will do. The one which comes up a lot (2 or 3 times per day!), and I make no apologies for posting the number here, is:

020 3740 4301

Of course, the "international" calls are not able to be reported. Quite why she gets scams from Australia I don't know. 

Voicemail tally to date is now up to 1074 (in 18 months).

[I also got the "This is BT here, your internet has been compromised" today, so no-one is immune to this modern day nuisance]

Rob.

 

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Recognised Expert
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Message 75 of 81

Re: BT Call Protect Settings Problem

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Hi @RobbieMac ,

Blacklists now showing as on again, without any intervention from me, so many thanks for getting this sorted again.

 

So hopefully I will not be getting the 2 or 3 "unavailable" calls per day that I have been getting for the last two weeks or so.

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Beginner
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Message 76 of 81

Re: BT Call Protect Settings Problem

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Thank you Robbie for getting this problem fixed for me all is working now and I have the correct settings and they stay there, great .

Thanks again.  Roger.

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Moderator
Moderator
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Message 77 of 81

Re: BT Call Protect Settings Problem

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Hi guys,

Thanks for taking the time to post back and let me know things are better now.  I'm really pleased to see that 😁

Cheers,

Robbie

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Aspiring Expert
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Message 78 of 81

Re: BT Call Protect Settings Problem

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"Of course, the "international" calls are not able to be reported."

Is this why I get an error when I try to add the last number to my blacklist? Doesn't work via website or 1572. Am I supposed to memorise every international country code so I can know which numbers it will block?

I only enabled call protect on yesterday but so far am not impressed. I already missed an important international call via skype so I guess they're all blocked as part of the BT blacklist so I've had to disable that. Now it looks like I can't block scam calls if they're international, which most of them are.

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Recognised Expert
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Message 79 of 81

Re: BT Call Protect Settings Problem

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@jloviewrote:

"Of course, the "international" calls are not able to be reported."

Is this why I get an error when I try to add the last number to my blacklist? Doesn't work via website or 1572. Am I supposed to memorise every international country code so I can know which numbers it will block?

I only enabled call protect on yesterday but so far am not impressed. I already missed an important international call via skype so I guess they're all blocked as part of the BT blacklist so I've had to disable that. Now it looks like I can't block scam calls if they're international, which most of them are.


BT does not block all international calls.  Do you have them blocked  by any chance ?

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Aspiring Expert
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Message 80 of 81

Re: BT Call Protect Settings Problem

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I had the default BT blacklist enabled, so that may have been blocking skype calls.

I've disabled that but haven't tested it again yet.

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