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Aspiring Contributor
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Message 1 of 2

BT Call Protect blacklisting harmless numbers

Call Protect has been automatically blacklisting random innocent phone numbers.  I was only alerted to this by my mother whose mobile had been blacklisted, and after looking through the list I can see that it's blocked several local landlines from my town as well (including my GP!)

Why is it doing this, and how I can make sure it doesn't continue blocking random numbers?

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Moderator
Moderator
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Message 2 of 2

Re: BT Call Protect blacklisting harmless numbers

Hi @LukasD  sorry that the Call Protect appears to be blocking numbers in error. 
I trust that you have checked your list of block numbers and removed any that should not have been blocked. If so have any of these numbers appeared back on your blocked list? If it's working ok now please do keep an eye on it and should they appear blocked again do post back and let us know.

cheers

John

 

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