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jeffw
Contributor
452 Views
Message 1 of 7

BT Call Protect turning off my Black List

I regularly update my Black List, as we receive so many nusance calls. Their systems seemed to have found out that we do not block Withheld numbers.  At least a couple of times recently, when Black Listing a number, Call Protect warned me that my Black List has been turned off.  How can this happen?

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6 REPLIES 6
MAWE
Beginner
289 Views
Message 2 of 7

Re: BT Call Protect turning off my Black List

I also have this problem . Are they too clever for BT.

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pompey1898
Expert
277 Views
Message 3 of 7

Re: BT Call Protect turning off my Black List

Hi @MAWE & @jeffw,

I don't have this problem and I don't think many have.

How are you blacklisting numbers, on the website or on your phone ?

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MAWE
Beginner
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Message 4 of 7

Re: BT Call Protect turning off my Black List

via the website . It is set on but when I try to blacklist someone it is turned off. 

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pompey1898
Expert
256 Views
Message 5 of 7

Re: BT Call Protect turning off my Black List


@MAWEwrote:

via the website . It is set on but when I try to blacklist someone it is turned off. 


Better report it as a fault then

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MAWE
Beginner
199 Views
Message 6 of 7

Re: BT Call Protect turning off my Black List

Just happened again blacklist turned off. It was okay 2 days ago. 

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pompey1898
Expert
168 Views
Message 7 of 7

Re: BT Call Protect turning off my Black List

Then report it as a fault again

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