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Community Manager
Community Manager
14,874 Views
Message 1 of 301

BT Call Protect

Hi Everyone,

 

Yesterday BT launched a new service to help combat nuisance calls, this service is called BT Call protect and the service is completely FREE to all BT customers.  Here is some more information;

 

 


What does BT Call Protect do?

BT Call Protect proactively monitors nuisance calls and automatically prevents them getting through to your phone by sending them directly to a junk voicemail. BT will identify nuisance calls on the BT Blacklist which will automatically send them to your junk voicemail.  

 

You can also create your own personal blacklist to send all future calls from unwanted numbers to your junk voicemail.

 

What is the BT blacklist?

BT has a team of experts who analyse masses of data to identify nuisance calls and create the BT blacklist. Numbers on this blacklist will be sent directly to your junk voicemail. The team is continually updating the list with new nuisance numbers, so you can be sure it’s up to date.

 

The blacklist also includes Scam numbers detected by the BT Security team.

 

How do I add numbers to my personal blacklist?

BT Call Protect makes it very simple to divert nuisance calls. If you receive an nuisance call, hang up the phone, dial 1572 and follow the simple instructions to add it to your Personal blacklist.

 

You can manage your settings and personal blacklist at bt.com/btcallprotect where you log in using your BT ID, alternatively you can dial 1572 free from your home phone.

 

I have a problem with withheld numbers, can BT Call Protect help?

Yes, another feature of BT Call Protect is the ability to divert individual call categories.  Withheld, International and Unrecognised numbers can all be sent directly to your junk voicemail. You can manage these online or by calling 1572.

 

How much does BT Call Protect cost?

BT Call Protect is completely free to all BT home phone customers. You won’t get charged to call 1572, where you can manage your settings and add numbers to your personal blacklist.

 

How do I get BT Call Protect?

If you are a new or existing customer you can find out more and order the service atbt.com/callprotect

 

What happens if I’ve already got BT 1571 and Call Minder?

BT Call Protect will automatically be provided to customers with either of these products between Dec– March. If you haven’t already received the product and you want it sooner, just go to bt.com/callprotect to order.

 

By having BT Call Protect with BT Answer 1571 or Call Minder you’ll also benefit from two additional features.

VIP lets you create a safe list of callers you don’t want to send to your junk mail, while Do Not Disturb lets you specify certain times of the day when you don’t want to be disturbed, for instance if you are watching your favourite TV programme or if you just want a little bit of peace.

 

How do I find out more about BT Call Protect?

For more information log onto  www.bt.com/callprotect

 


 

What does everyone think of BT Call protect?  Has anyone tried it yet?

 

 

Community ManagerSeanD
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300 REPLIES 300
Distinguished Sage
14,848 Views
Message 2 of 301

Re: BT Call Protect

I have had the service since Christmas and have found it very good no unwanted calls at all
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pompey1898
Expert
14,780 Views
Message 3 of 301

Re: BT Call Protect

Hi SeanD

 

Excellent idea and quite easy to set up.  It has somewhat negated some of the purpose of the BT8600 Call Blocker I purchased last week.

 

I set it up yesterday and have had two unwanted callers today that I have added to my personal black list.

What message do callers that have been added to your personal blacklist get when they are sent to junk voicemail please?

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Phil_Wales
Contributor
14,784 Views
Message 4 of 301

Re: BT Call Protect

I had high hopes for this, but it simply doesn't work.

 

The spammers are just spoofing random 10-digit Caller ID numbers as fast as they're blocked.

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Highlighted
Distinguished Sage
Distinguished Sage
14,774 Views
Message 5 of 301

Re: BT Call Protect

The problem is that the scammers will soon cotton on and just use a different pseudo geographic number with every call which means you will be no better off than now.

 

Edit @Phil_Wales posted as I was typing.

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Distinguished Sage
Distinguished Sage
14,780 Views
Message 6 of 301

Re: BT Call Protect

What happens with withheld calls, are they still added to the blocked list if requested, as BT can "see" the number even if the caller withholds it?

 

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Distinguished Sage
Distinguished Sage
14,777 Views
Message 7 of 301

Re: BT Call Protect


@Phil_Wales wrote:

I had high hopes for this, but it simply doesn't work.

 

The spammers are just spoofing random 10-digit Caller ID numbers as fast as they're blocked.


This is where the BT8600 wins, because if you enable BT Call Guardian, only people in your phone list can get through, unless they announce themselves.

 

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Distinguished Sage
14,773 Views
Message 8 of 301

Re: BT Call Protect

You have an option to block withheld calls within the menu structure
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Distinguished Sage
Distinguished Sage
14,771 Views
Message 9 of 301

Re: BT Call Protect


@john46 wrote:
You have an option to block withheld calls within the menu structure

But does that stop all withheld calls, or just the ones that you choose. Hospitals and doctors withhold their numbers.

 

On BTs Choose To Refuse service, you can block the last number even if its withheld, as its done at network level.

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Distinguished Sage
14,759 Views
Message 10 of 301

Re: BT Call Protect

Keith all withhelds are blocked
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