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brownd1950
Aspiring Contributor
1,216 Views
Message 1 of 20

BT Call Protect

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Does anyone know if BT Call Protect is currently down at the moment. Have tried phoning BT only to be cut off after 19 mins and then doing an online chat with them and guess what, they ended the session after telling me to go into it from My BT! What did they think I had been doing all this time??? Many thanks

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19 REPLIES 19
Nascar24
Aspiring Contributor
1,162 Views
Message 2 of 20

Re: BT Call Protect

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Tried lat Thursday, message they were making improvements.

Tried this evening no response from app on IPad- looks like a TSB situation

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Dean007
Recognised Expert
1,156 Views
Message 3 of 20

Re: BT Call Protect

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Hi @Nascar24 @brownd1950

I can ask one of the moderators to look into things for you. 

If you can check back in the morning, a moderator should be able to come chat. 

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Nascar24
Aspiring Contributor
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Message 4 of 20

Re: BT Call Protect

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Just tried to access call protect, no response from website

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JohnC2
Moderator
Moderator
1,120 Views
Message 5 of 20

Re: BT Call Protect

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Hi @Nascar24 and @brownd1950 I've checked and we currently have no reported faults with the call protect service. Please will you try again and post back and let me know if it is working ok or if you are still experiencing issues and if you are able to use other sections of your MYBT ok also.

Cheers
John

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brownd1950
Aspiring Contributor
1,110 Views
Message 6 of 20

Re: BT Call Protect

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Hi John

Have tried Cal Protect this morning again (1120) and cannot get access. Can get all other parts of My Bt

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JohnC2
Moderator
Moderator
1,102 Views
Message 7 of 20

Re: BT Call Protect

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Hi @brownd1950 thanks for that update.

Cheers
John

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Nascar24
Aspiring Contributor
1,053 Views
Message 8 of 20

Re: BT Call Protect

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Trying to use it on IPad Pro using this link https://www.bt.com/s/apps/appspstn/index.html#/blacklist/

nothing happens, no response from BT website 

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DanielS
Moderator
Moderator
1,030 Views
Message 9 of 20

Re: BT Call Protect

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Hi @Nascar24 and @brownd1950,

We'll need to look at both of your accounts individually and report a fault.

To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

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Harv1
Beginner
1,012 Views
Message 10 of 20

Re: BT Call Protect

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Hi

I have been unable to get the BT Call Protect page to open for three days despite approaching it from MyBT and from my BT Package. It just says "Unfortunately this service is currently not available at this time. Please try again shortly" As a matter of interest I have also lost my Caller Display apart from contacts in the phone memory despite*234# announcement saying it is working-no connection between the two events presumably?

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