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Nascar24
Aspiring Contributor
1,370 Views
Message 11 of 20

Re: BT Call Protect

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Same again today

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pompey1898
Recognised Expert
1,348 Views
Message 12 of 20

Re: BT Call Protect

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Has been working OK for me.  Hope I have not tempted fate.

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pembrokephil
Aspiring Contributor
1,340 Views
Message 13 of 20

Re: BT Call Protect

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I’ve not been able to manage it online for 5 days now, online chat person told me that the server was down and to keep trying!
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DanielS
Moderator
Moderator
1,327 Views
Message 14 of 20

Re: BT Call Protect

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Hi @pembrokephil and @Harv1,

If either of you need support with this please get in touch with us.

To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

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JohnC2
Moderator
Moderator
1,261 Views
Message 15 of 20

Re: BT Call Protect

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Hi @brownd1950 The bt.com team can find no error with your call protect service. Please can you ensure you clear your cookies and cache and try again. Also it may be worth trying user a different internet browser. Let me know if you are still getting the same issue after trying these or it you are able to access ok now.

Cheers
John

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pembrokephil
Aspiring Contributor
1,240 Views
Message 16 of 20

Re: BT Call Protect

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I have cleared my cookies and cache and all is now working OK.

Thanks.

brownd1950
Aspiring Contributor
1,237 Views
Message 17 of 20

Re: BT Call Protect

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I have now cleared my cookies and cache and I can now manage Call Protect. Many thanks for your help.
DanielS
Moderator
Moderator
1,211 Views
Message 18 of 20

Re: BT Call Protect

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That's great to hear @pembrokephil and @brownd1950.

@Nascar24 is it working for you now too?

Thanks for your patience with this.

DanielS

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Nascar24
Aspiring Contributor
1,194 Views
Message 19 of 20

Re: BT Call Protect

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Cleared safari data, now works ok

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Harv1
Beginner
1,176 Views
Message 20 of 20

Re: BT Call Protect

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 Thanks for the help Daniel. I had a shortcut on my desltop using Google Chrome for BT Call Protect which stopped working a few days ago. I tried the clearing cache etc suggestion but it didn't work so I used Internet Explorer11 to get a shortcut and it worked. Today I tried the old Google shortcut which I had parked in the corner of the screen and it worked again-total mystery. Thanks again , Harv1

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