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TokyoMag
Contributor
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Message 1 of 10

BT Decor 1200 Problem - Making Noises On Other Phones

Hi. I bought a BT Decor 1200 last month. All works fine with it, however, it has created an issue with the other phones in the house. I have the Decor as the main phone downstairs, however, since using it, the two phones upstairs occasionally make a noise. When the Decor is not even being used, the two phones upstairs will occasionally make a noise (at the same time). Its always the same; one 'beep' (the same noise made as when the phone is hung up after being used), followed about 2-3 seconds later by another 'beep.

 

Any ideas on what the problem is? This noise also disconnects by Internet connection, too. Ideas?

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9 REPLIES 9
Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: BT Decor 1200 Problem - Making Noises On Other Phones

Who supplies your Internet connection?

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TokyoMag
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Message 3 of 10

Re: BT Decor 1200 Problem - Making Noises On Other Phones

Orange. This noise happens even when the router is switched off, though.

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Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: BT Decor 1200 Problem - Making Noises On Other Phones

Who do you pay for your phone calls, BT?

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TokyoMag
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Message 5 of 10

Re: BT Decor 1200 Problem - Making Noises On Other Phones

Yup

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Distinguished Sage
Distinguished Sage
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Message 6 of 10

Re: BT Decor 1200 Problem - Making Noises On Other Phones

Is there any background noise on the line when you make a phone call?

 

Dial 1471 17070 and choose option 3 (Quiet Line Test) and see if you can hear any noise.

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TokyoMag
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Message 7 of 10

Re: BT Decor 1200 Problem - Making Noises On Other Phones

I dialled 17070 and chose option 2 (thats what the quiet line option was), and there was no noise.

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Distinguished Sage
Distinguished Sage
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Message 8 of 10

Re: BT Decor 1200 Problem - Making Noises On Other Phones

Its possible there is a fault in your internal wiring.

Which type of master socket do you have?

 

 

 

One of these

 

 

 

NTE5_fl[1].jpg

 

 

 

Or one of these

 

 

 

LJU2_front[1].jpg

 

 

 

Or if you are lucky

 

One of these

 

adsl faceplate.jpg

 

 

 

 

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TokyoMag
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Message 9 of 10

Re: BT Decor 1200 Problem - Making Noises On Other Phones

I have the first one, and it says "openreach..BT" on the top half.

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Distinguished Sage
Distinguished Sage
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Message 10 of 10

Re: BT Decor 1200 Problem - Making Noises On Other Phones


@TokyoMag wrote:

I have the first one, and it says "openreach..BT" on the top half.


To prove that there is no fault on the BT line, you need to remove the two screws on the lower "user removable" section, and plug each phone in turn, into the "test" socket at the back.

 

Dial 1470 17070 and select option 2 (quiet line test), and see if you can hear any noise on the line.

 

If they both work properly when both plugged into the "test" socket, then the problem is within your home and not the responsibility of BT or Openreach. It could be a fault on your extension wiring, as the phones should not interfere with each other.

 

If they still give problems when in the "test" position, then the fault is outside of your house, and you will have to report it to BT, who will ask Openreach to investigate.

 

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