cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
428 Views
Message 1 of 9

BT Decor 2200 - Caller Display not showing caller info

Hi, I have a BT Decor 2200 v2 that has worked perfectly for about 4 years up until 31st July.  On that day it shows I received a call from a caller whose number was in my directory but since then no new calls have been stored in my caller list and when I get an incoming call it just displays "Incoming Call", no number or any other info about the caller.  Any ideas?

0 Ratings
Reply
8 REPLIES 8
Highlighted
Distinguished Sage
Distinguished Sage
411 Views
Message 2 of 9

Re: BT Decor 2200 - Caller Display not showing caller info

@lvbxd02 

Who provides your phone service?

0 Ratings
Reply
Highlighted
Beginner
402 Views
Message 3 of 9

Re: BT Decor 2200 - Caller Display not showing caller info

BT
0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
396 Views
Message 4 of 9

Re: BT Decor 2200 - Caller Display not showing caller info


@lvbxd02 wrote:
BT

Have there been any recent changes to your contract, as you may have to add caller display again?

Please check to see if  Caller Display is switched on by entering the code * # 234 #. If it's active you'll get the message Caller identity will be displayed.

0 Ratings
Reply
Highlighted
Beginner
388 Views
Message 5 of 9

Re: BT Decor 2200 - Caller Display not showing caller info

No changes to my contract recently and just tried the code you mentioned and it says numbers will be displayed 

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
374 Views
Message 6 of 9

Re: BT Decor 2200 - Caller Display not showing caller info

Have you checked in case you  have a crossed line?

Dial 17070 and make sure the number that is read out is correct, and matches the phone number on your bill.

0 Ratings
Reply
Highlighted
Beginner
359 Views
Message 7 of 9

Re: BT Decor 2200 - Caller Display not showing caller info

Done that, all correct

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
355 Views
Message 8 of 9

Re: BT Decor 2200 - Caller Display not showing caller info


@lvbxd02 wrote:

Done that, all correct


Have you tried the phone in your master phone socket test position, with nothing else connected?

Sometimes a bad connection or a problem with a microfilter can corrupt the incoming CLI tones.

 

0 Ratings
Reply
Highlighted
Beginner
196 Views
Message 9 of 9

Re: BT Decor 2200 - Caller Display not showing caller info

Bought a new BT Decor 2200 from Argos and this one works perfectly while the other (faulty) one has been demoted to an extension socket and is still not displaying the CLI numbers... just displays "Incoming call".

Any ideas if this con be fixed...maybe by resetting the phone back to factory defaults if that's possible?

0 Ratings
Reply