No this is actually BT's fault because they are a company that just doesn't give a cr@p about it's customers and treats them with complete disdain!
It's not up to a regulator to make sure a company provides an honest service and treat it's customers respectfully. That in my veiw is directly the responsibility of said company.
"So how much did you want, the cost of a bunch of flowers?"
Assuming BT have got my address then I would of thought it wouldn't be too difficult to send a bunch round to my wife with a note of apology as a genuine gesture for making someone late for a funeral and this is the direct result of BT's failing which you seem to really not get the grasp of.
All BT want to do is fob you off to the onbusman rather than making a real meaningful apology that in someway reflects the inconvienence and stress they and their incompotence have caused.
I have even sent 2 more emails to MR knox which he has just ignored which refer to the fact that he can't even get the dates and times right about my case. Pretty much sums the whole BT experience up.
They haven't got a clue and don't care the worst company I have ever had to deal with and it's very sad because the service when it works is a good one you just have to pray that it doesn't because your up **** creek without a paddle if it goes wrong.
I have removed the last few posts on this thread as they were off topic and non constructive. Please treat others with consideration.