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Cronan
Aspiring Contributor
813 Views
Message 1 of 4

BT Elements disconnects

I bought a set of BT Elements weatherized DECT phones a couple of years ago, and, while they've always had the problem I'm about to describe, it's become worse over the past few months.

 

1) While you're in the middle of a conversation, the phone goes dead. Sometimes the other person can still hear you talking for a while, sometimes they can't.

 

2) The handset then has no dial-tone for about five minutes. I am not able to dial out, and if anyone phones, the "hub" and rechargers ring, but the phones do not.

 

3) If I power off the "hub" the handsets get a dial-tone straight away.

 

Anyone ever seen anything like this? Any ideas?

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Cronan
Aspiring Contributor
809 Views
Message 2 of 4

Re: BT Elements disconnects

I should make it clear that there is no problem with my line, what I've reported never happens when I use a simple handset plugged directly into the socket, only when I use a BT Elelments hand-set.

 

It also may be worth saying that I use BT Infinity, with a HomeHub 3.

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roalan
Beginner
559 Views
Message 3 of 4

Re: BT Elements disconnects

I have the same fault.

 

Did you solve it?

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Distinguished Sage
546 Views
Message 4 of 4

Re: BT Elements disconnects

the poster never came back again so no reply i am afraid
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