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Newbie
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Message 1 of 5

BT Guardian/True call blocking

Hi I have 2 BT corded handsets; 1 upstairs and 1 downstairs, 1 BT Decor 2600 with BT truecall blocking technology and the other handset BT big button without. BT Decor 2600 phone is downstairs, but if I ring the landline the phone downstairs rings but the upstairs phone  does not ring, but you can use it to make outgoing calls indepentantly. How can I resolve this issue

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: BT Guardian/True call blocking

Welcome to this user forum @Ruthie176 

Who provides your phone service, ie who do you pay your line rental to?

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Newbie
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Re: BT Guardian/True call blocking

BT is the provider of of home phone & rental and has been for all the years a phone was installed back in 1960's to current although we have moved home 3 times

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Distinguished Sage
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Message 4 of 5

Re: BT Guardian/True call blocking


@Ruthie176 wrote:

Hi I have 2 BT corded handsets; 1 upstairs and 1 downstairs, 1 BT Decor 2600 with BT truecall blocking technology and the other handset BT big button without. BT Decor 2600 phone is downstairs, but if I ring the landline the phone downstairs rings but the upstairs phone  does not ring, but you can use it to make outgoing calls indepentantly. How can I resolve this issue


It could be a problem with you internal phone wiring, but the first thing to do would be to unplug the BT Decor 2600 and then see if the big button phone rings.

The BT Decor 2600 could be intercepting the call before the big button phone can start ringing.

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Newbie
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Message 5 of 5

Re: BT Guardian/True call blocking

I will try this but, the Big button phone used to be downstairs and was the main phone, but to stop nusience calls I purchased the BT Decor 2600. I am wondering because the big button phone does not have BT Guardian/True call technology is why it has stopped ringing? 

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