cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Newbie
1,059 Views
Message 2 of 9

BT Help Centre Hanging Up Phone on Customers

I have been hung up on 4 times this morning once while complaining about being hung up on. Is there no accountability? I asked for a way to identify a person and they gave me a first name which has never been useful in identifying the person. I asked how I could make a complaint without a name or identifier and they said they would make the complaint?? You're going to file a complaint against yourself??? Yet your ok with hanging up the phone?
0 Ratings
Reply
8 REPLIES 8
Highlighted
Newbie
1,046 Views
Message 1 of 9

Re: Continually apalling service from the awful call center

have spent hours on the phone. Been hung up on by customer services, lied to by BT saying they will arrive but not, causing financial loss to me (can name a few others like this). Whenever I speak to an Openreach engineer they say they are not busy - so why can't anyone get a line within a reasonable time in the Highlands? At least tell the truth. It has been 3 months almost, with numerous persons turning up to the house but still no connection (and there was a connection prior to moving here!!!) When you speak to customer services they have no idea who turned up to my house. I have young kids. Personally, everyone who has been lied to by BT suffered loss should sue. The impact on life and business in the Highlands is being damaged by BT's disservice. This is my second time moving in the Highlands and the same lies and lack of service. I will post the procedure for small claims court for anyone interested. Does anyone know of a facebook page for BT?
0 Ratings
Reply
Highlighted
Aspiring Contributor
1,054 Views
Message 3 of 9

Re: BT Help Centre Hanging Up Phone on Customers

I have tried to ring them for the last three days they were open, never get through to anyone. They only take notice of Twitter these days, I suggest people complain there.

0 Ratings
Reply
Highlighted
Newbie
1,044 Views
Message 4 of 9

Re: BT Help Centre Hanging Up Phone on Customers

Thanks. I have never used Twitter but now I have a reason to.
0 Ratings
Reply
Highlighted
Distinguished Sage
1,025 Views
Message 5 of 9

Re: BT Help Centre Hanging Up Phone on Customers

I have asked a forum moderator to help you they will post their contact link here
0 Ratings
Reply
Highlighted
Moderator
Moderator
1,014 Views
Message 6 of 9

Re: Continually apalling service from the awful call center

Hi @Speedy1306 and thanks for posting.

 

I’m sorry you’ve had such a terrible experience. It unacceptable to have the call hung up on you, especially when you’re trying to make a complaint. I’m assuming this has to do with an order for a new line at your property? Is it a home move? I’m sure I can help you with it. If you can drop me over an email I’ll be happy to help. You’ll get the contact the moderators link in my profile.

 

Cheers

 

David

0 Ratings
Reply
Highlighted
Aspiring Contributor
936 Views
Message 7 of 9

Re: BT Help Centre Hanging Up Phone on Customers

I just had the same! I spent two hours this am talking to BT who promised they were going to call me back with an update. That was at 8am. So after finally deciding to cancel my contract and spending another two hours talking to billing and then the faults team and then back to the billing team - the billing team just hung up on me as I was trying to explain that being charged for cancellation when BT have not provided me with regular broadband service since 5-11-2016 is just outrageous.
0 Ratings
Reply
Highlighted
Distinguished Sage
923 Views
Message 8 of 9

Re: BT Help Centre Hanging Up Phone on Customers

@Jwalsh

have you requested an engineer visit
0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
918 Views
Message 9 of 9

Re: BT Help Centre Hanging Up Phone on Customers

0 Ratings
Reply