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Shirley55
Beginner
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Message 1 of 5

BT Help Desk for Deaf people ?

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Is anyone aware whether of not BT's help desks have text phones ?  It is nigh on impossible for me to hear the responses when I phone their help desk for help.  The accents combined with my severe hearing loss makes it impossible for me to understand what they are saying.  Even when asking them to speak more slowly and clearly, I am at a disadvantage.  When asking them to communicate with my by email and confirming what it is they are saying they tell me they cannot do this.  Please help ???

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: BT Help Desk for Deaf people ?

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You can use Live Chat

https://www.bt.com/help/home/contactus/#/

Pick the correct subject, and a live chat box should appear on the right side of the screen.

There is also a textphone number 18001 0800 800 150

 

RBG
Newbie
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Message 3 of 5

Re: BT Help Desk for Deaf people ?

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I thought I was the only person in the world feeling like this! Thank you for posting the question, pleased to meet you!!

I do not keep a phone plugged in these days, it's unbearable, but no-one seems to care! By the time you have tried to explain that you have hearing issues, they have lost interest! The rest of me (including my IQ) is perfectly fine! Do I need to raise funds for a special phone now?

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Moderator
Moderator
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Message 4 of 5

Re: BT Help Desk for Deaf people ?

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Hi @RBG  there is a new process called Next Generation Text (NGT) check it out as this may be a useful tool for you.

Cheers
John 

Community ModeratorJohnC
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RBG
Newbie
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Message 5 of 5

Re: BT Help Desk for Deaf people ?

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Thank you for your reply.

This seems something of a convoluted method (AA have direct text phone, works great!).

When my broadband is down - couple of times recently, I am told to contact BT (via phone)! 

A dedicated text line (like AA's) would surely be more efficient and quicker?

Either way, there are those of us seriously in need of constructive, straightforward help. 

 

 

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