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Moderator
Moderator
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Message 21 of 29

Re: BT Text fault - STILL not working correctly, 3rd report called in today

Hi LilaKitten,

 

My colleague Conor is in this afternoon.  I've asked that he gives you a shout when he gets in.

 

All the best,

 

Robbie

Community ModeratorRobbieMac
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LilaKitten
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Message 22 of 29

Re: BT Text fault - STILL not working correctly, 3rd report called in today

ty robbie

 

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LilaKitten
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Message 23 of 29

Re: BT Text fault - STILL not working correctly, 3rd report called in today

Smiley SadTy again Robbie - but Conor never rang me - it's now nearly midnight, I doubt he'll ring now lol

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Moderator-Retired
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Message 24 of 29

Re: BT Text fault - STILL not working correctly, 3rd report called in today

Hi LilaKitten, 

 

Sorry about that. I have contacted Connor again and asked that he gets in touch when he starts this afternoon. 

 

Thanks, 

Olga

Community ModeratorOlga
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LilaKitten
Aspiring Contributor
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Message 25 of 29

Re: BT Text fault - STILL not working correctly, 3rd report called in today

Thank you Olga - unfortunately Conor did not contact me yesterday either, nor today so far...  I think BT cares nothing for its customers (from this experience) as everybody promises to help, but nobody actually DOES anything!!!!  Once they have explored the next escalation route, they wash their hands of you...passing the buck...I am so very disappointed & dismayed that such a big company cares so little (in effect) for the elderly especially.  I say again: "Shame On You BT"

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Distinguished Sage
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Message 26 of 29

Re: BT Text fault - STILL not working correctly, 3rd report called in today

It is possible Conor was not in work for some reason I am sure he will contact you as soon as he can
LilaKitten
Aspiring Contributor
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Message 27 of 29

Re: BT Text fault - STILL not working correctly, 3rd report called in today

Ty John - as Conor's last call was on 4th April & it is now 27th April, ie 23 days ago, I think he is just avoiding the issue - but we appreciate your concern.  To be fair, our other contact Jordan has also failed to keep us informed...

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LilaKitten
Aspiring Contributor
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Message 28 of 29

Re: BT Text fault - STILL not working correctly, 3rd report called in today

Conor rang this morning, he has told me the fault is still 'open' & under investigation with the Newcastle team, he has promised to update me on progress soon.  Thanks for your help Mods!

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Distinguished Sage
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Message 29 of 29

Re: BT Text fault - STILL not working correctly, 3rd report called in today

glad you have heard unfortunately sometimes problems can be complex and they take time to resolve and the mod team cannot update people until they get new information from the relevant departments
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