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Beginner
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Message 1 of 4

BT & TalkTalk both charging for line rental for many years

My father has recently been diagnosed with Alzheimers so I've been tasked with sorting his finances out.

Noticed that TalkTalk take direct debits for line rental & broadband, & BT also taking direct debits for line rental.

Who should be charging for the line?

This has gone on for 9 years without me knowing so would like to get to the bottom of it.

Anyway of finding out for definite who's in the right

 

Thanks

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Beginner
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Message 2 of 4

Re: BT & TalkTalk both charging for line rental for many years

should also say that the TalkTalk charge changes each month depending on the landline usage..

 

thanks

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Moderator
Moderator
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Message 3 of 4

Re: BT & TalkTalk both charging for line rental for many years

Hi @mikep99,

I am so sorry to hear that this has been happening.

I want to help make this as easy as possible for you. Before I can, we will need his BT account details privately. To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

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Beginner
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Message 4 of 4

Re: BT & TalkTalk both charging for line rental for many years

Thanks Daniel, form completed and sent.

 

Mike