My parents have Bt basic and have had faults on the line ( no dial tone) at least a dozen times. Happened again 16.9.19 and reported same day. Engineer called next day to say a dig team was needed as fault was underground. Over 2 weeks later the dig team havent been out. I have spent hours and hours on the phone to BT and have been told different incorrect info on each call. I even raised a complaint and have not been called back despite being given 2 appts for a case manager to call me. I am so frustrated with the situation and cant help feeling that they are not being dealt with quickly due to them having a basic account. I spoke to advisor who said " you only have basic so i cant deal with this and you need to speak to basic team".
ADR seems to be the way forward at the minute as Ive given up trying to get anywhere calling BT
Solved! Go to Solution.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the Community and thank you for posting. I'm there is a fault with your Parent's service and that the repair has been delayed. If you send me in their details, I'll take a look at what is happening with the fault.
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