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Markf2001
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Message 1 of 9

BT cannot port my landline number because apparently, a previous ISP has an incorrect postcode!

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Hi, has anyone had a similar issue? I have lived at the same address with the same landline for the last 7 years. First with Sky, then Plusnet, then Virgin before transferring to BT on 31st Jan. I still do not have my phone number ported. After complaining to BT over a month and a half, they tell me the number won’t port because a previous ISP has the wrong postcode for my address. They say it isn’t their issue, and will do no more about it. They suggested I contact my previous ISP’s to see if they have the wrong postcode for my address. I know they do not, and doubt they will discuss an account  that is no longer active! Has anyone heard anything as ridiculous?

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imjolly
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Message 2 of 9

Re: BT cannot port my landline number because apparently, a previous ISP has an incorrect postcode!

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which ISP originally issued you with the number?

there are numerous posts on the forum about problems porting numbers just use the search facility



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Markf2001
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Message 3 of 9

Re: BT cannot port my landline number because apparently, a previous ISP has an incorrect postcode!

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Hi, I was with Sky when I moved to my current house 7 years ago. Looking at my old sky account, they have my address and postcode correct (although they do not have a space between the postcode area and district characters.) I can’t see that being the issue...
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imjolly
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Message 4 of 9

Re: BT cannot port my landline number because apparently, a previous ISP has an incorrect postcode!

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if you have used search and read other similar posts you will see problem is porting the number (having previously ported the number) from Virgin to BT as the number will have been returned to the owner of the number namely SKY



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Markf2001
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Message 5 of 9

Re: BT cannot port my landline number because apparently, a previous ISP has an incorrect postcode!

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BT have been told by Openreach is that it cannot be ported yet, as a previous ISP have an incorrect postcode for the number. Before I moved 7 years ago, I was at a different address with the number. Despite being with Sky at my current address, would Sky have reinstated the original postcode back to this number? Have I any hope of getting it back? BT say it isn’t their issue, and have no interest in helping any further, and have left me to try and get it corrected. 

I am extremely disappointed that ISP’s can get away with this, despite paying them so much. 

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imjolly
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Message 6 of 9

Re: BT cannot port my landline number because apparently, a previous ISP has an incorrect postcode!

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Unfortunately from other post I don't think you will get your number back



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Markf2001
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Message 7 of 9

Re: BT cannot port my landline number because apparently, a previous ISP has an incorrect postcode!

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I had given up, but 3 months late, and out of the blue, I got my number back! 

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imjolly
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Message 8 of 9

Re: BT cannot port my landline number because apparently, a previous ISP has an incorrect postcode!

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Wow. That's great

I would now buy a lottery ticket😊



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Markf2001
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Message 9 of 9

Re: BT cannot port my landline number because apparently, a previous ISP has an incorrect postcode!

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Not a bad idea!

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