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Mwild95
Beginner
496 Views
Message 1 of 7

BT charging me for someone else cancelling my contract

I've recently moved out of a flat which had BT internet provided to it until the end of September. I had £60ish left to pay on the contract.

Someone has moved into the flat and cancelled my contract with BT. We weren't informed of this cancellation. To add salt to the wound BT are now demanding money for 'deferred equipment cost'.

I did not request this cancellation and was totally happy seeing out the contract and cancelling as soon as the 12 months had elapsed. Instead I am looking at paying double that because BT cancelled my line unknowingly.

Is there any way I can challenge this? It doesn't seem right and feels like I'm being penalised for someone else's actions.
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6 REPLIES 6
Distinguished Guru
467 Views
Message 2 of 7

Re: BT charging me for someone else cancelling my contract

The people moving into your old flat would not have been able to order broadband and possibly a line if there was an open account at the premises.
Suspect that is why your account has been closed.

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XRaySpeX
Recognised Expert
455 Views
Message 3 of 7

Re: BT charging me for someone else cancelling my contract

The new occupants now own the landline & are entitled to do what they want with it. You have no say on whether they switch to a new ISP. As a result your BB there has been ceased. You should be paying less in Early Termination Fees than had you seen out the contract.

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Distinguished Sage
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Message 4 of 7

Re: BT charging me for someone else cancelling my contract

Deferred equipment cost is the price of your Home Hub which you have to pay is you cancel the contract early
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Mwild95
Beginner
433 Views
Message 5 of 7

Re: BT charging me for someone else cancelling my contract

My point is I didn't cancel the contract, therefore why should I have to pay the deferred equipment cost?
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XRaySpeX
Recognised Expert
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Message 6 of 7

Re: BT charging me for someone else cancelling my contract

You effectively did cancel your BT contract early by vacating the flat where the service was laid on. You left the flat knowing full well that the next occupants were quite likely to want to take over the line. It's your responsibility. You would have "released" the flat with vacant possession, which means you have no title at all to anything there.

 

You should have returned the BT kit to them when you left.

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iniltous
Recognised Expert
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Message 7 of 7

Re: BT charging me for someone else cancelling my contract

If you move out of a property without cancelling or moving the phone line to your new address ( thinking you can just continue to pay the monthly fee until the end of the minimum term) that is only going to work if the new occupant doesn't want phone/broadband service themselves from the likes of  BT , Sky , TT etc, because as you have found , if  the people moving in want service and apply to a service provider , simply by applying generates a letter from your provider to the address you have left, stating someone has applied to takeover the line, and if that's not what you want, call your provider to cancel it, otherwise in 10 days the line can be taken over, obviously as you have left the address, that letter goes unanswered, your old provider not getting a response to that letter lets the line go, and 'ceases' your account, so any charges etc, get calculated and a final bill generated, and the new occupant gets service (after the 10 day wait)

It could have been  worse, if you left a working line and broadband in the flat, and the new occupant realised 'free phone and broadband' they could have and used/abused it, knowing that it would be you as the bill payer that would be responsible for that usage and have to  foot the bill.

You should have realised the new occupant would probably want service, it wouldn't be fair for that person to be told tough luck , you cannot have service until you ( the previous occupant) called and cancelled your service.