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TKtoday
Newbie
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Message 1 of 30

BT cordless phone - no link to base

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Call cuts out seconds after answering on handset. Says: No link to base.

 

Have tried re-registering handsets to base - says registered but same issue when tested.

Changed filter.

Base will take answerphone messages.

Can make outgoing calls without problem.

 

BT 7610 Trio cordless phones + nuisance call blocker.

In warranty.

 

Any ideas? 

 

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29 REPLIES 29
Moderator
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Message 2 of 30

Re: BT cordless phone - no link to base

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Hi TKtoday,

 

Welcome and thanks for posting. Have you tried changing the batteries?

 

Cheers

 

David

Community ModeratorDaveM
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TKtoday
Newbie
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Message 3 of 30

Re: BT cordless phone - no link to base

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Thanks for the suggestion. I have changed the batteries in Handset 1 (and re-registered afterwards) but still the same issue. I have a similar issue with Handset 2. The line cuts after answering - whether lifting off of base or not. The handset says: 'No link to base. Please check base'.

 

Is there anything else I can check with the base? I have reseated the cables. The answerphone on the base took a call without cutting it off. 

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Distinguished Sage
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Message 4 of 30

Re: BT cordless phone - no link to base

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You could try the help line 0800 218 2182 they may have some suggestions
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Distinguished Sage
Distinguished Sage
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Message 5 of 30
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Re: BT cordless phone - no link to base

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alex12cessnock
Contributor
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Message 6 of 30

Re: BT cordless phone - no link to base

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Did you get a solution to your problem with base unit ? TKTODAY

and if so can you share it with me please as i have same problem 

Thanks Alex

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KENNY31
Newbie
58,029 Views
Message 7 of 30

Re: BT cordless phone - no link to base

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After much searching on this  "No Link to Base" and tried all to suggested remedies (registering/changing the batteries/ switching power off/ etc etc etc) and finding the BT cordless phone worked fine on a Virgin Landline AND noting that the Caller Display list had stopped updating I figured out it had something to do with the Caller Display function so I selected the  "Calls" function on the phone and deleted the lot. Bingo !  Everything tickety Boo so it looks like when the Incoming calls register is full it just stops the phone receiving calls. There you are the solution to this all pervading problem no thanks to any BT engineers. (sad, resigned face....)

TIMRED59
Newbie
54,163 Views
Message 8 of 30

Re: BT cordless phone - no link to base

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Turned off base station at the wall.

Left it off for 5 minutes.

Reset time and date when turned back on and all was fine.

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Hollymount
Newbie
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Message 9 of 30

Re: BT cordless phone - no link to base

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HAd same problem. Solution was simple. Take batteries out of handset and then reinsert. Handset will then reconnect with base.Bingo

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Sosonia13
Newbie
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Message 10 of 30

Re: BT cordless phone - no link to base

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Thank you so much form your reply, I treid for days, replaced the batteries, switched off from the mains, reset the phoney-  nothing worked until I deleted all the calls -bingo it worked!  Got to be a design fault, the BT Engineers should know and be able to help...

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