When BT give bad service they get away with it because the compensation they offer is very small so they have no real incentive to improve. If more people took them to court and sued them for genuine compensation for the trouble their incompetence can cause then they might be forced to give better service.
This is a customer to customer self help forum the only BT presence here are the forum moderators posts made here do not go directly to BT
This is certainly NOT SOLVED!!!!! I was simply saying a reply to my post is making sense.
I think you can undo it if you click Options again.