the box that connects me to the wider world on the outside of the house has disintergrated wires are loose and therefore no phone, no internet,
is this something i can fix, need an indpendent engineer to fix or something bt have to do?
If you report it as a fault, then they will fix it at their expense. If you try to fix it, but fail, they may bill you for repairing their equipment that you've tampered with.
Gents thanks for the heads up will just sit tight until the 6th then which is when they say an engineer will come round to fix it,
not nice living back in the dark ages though....
If you report it as a fault, then they will fix it at their expense.
Not necessarily, openreach could deem that the enduser has caused damage by striking/knocking the box.