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bentos
Newbie
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Message 1 of 7

BT or Independent engineer

Hi,

 

new here,

 

problem...

 

the box that connects me to the wider world on the outside of the house has disintergrated wires are loose and therefore no phone, no internet,

 

is this something i can fix, need an indpendent engineer to fix or something bt have to do?

 

many thanks

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6 REPLIES 6
Distinguished Sage
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Message 2 of 7

Re: BT or Independent engineer

that is Openreach property and you need to contact BT Faults on 0800800151 this is not a job for an independent engineer
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bentos
Newbie
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Message 3 of 7

Re: BT or Independent engineer

Many thanks john so no steps and having go allowed or advisable then?

 

 

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Distinguished Sage
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Message 4 of 7

Re: BT or Independent engineer

no it is Openreach property and any attempts at repairs can leave you liable for any network equipment damage
it is down to them only
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Distinguished Guru
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Message 5 of 7

Re: BT or Independent engineer

If you report it as a fault, then they will fix it at their expense.  If you try to fix it, but fail, they may bill you for repairing their equipment that you've tampered with.

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bentos
Newbie
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Message 6 of 7

Re: BT or Independent engineer

Gents thanks for the heads up will just sit tight until the 6th then which is when they say an engineer will come round to fix it,

 

not nice living back in the dark ages though....

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Distinguished Guru
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Message 7 of 7

Re: BT or Independent engineer


@Ectophile wrote:

If you report it as a fault, then they will fix it at their expense. 


Not necessarily, openreach could deem that the enduser has caused damage by striking/knocking the box.

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