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Beginner
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Message 1 of 6

BT text delivery system (to Landline)

Approx 2 months ago i recieved an e-mail from BT with an updated contract, I accepted and found out that now the "BT text delivery system (to Landline)" was no longer working, I have had numerous calls to BT, an Engineer visit, no-one has been able to fix it and half the staff have no idea what i am talking about.
Please can someone help me?!!!

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Moderator
Moderator
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Message 2 of 6

Re: BT text delivery system (to Landline)

Hi @goonerken, welcome back to the community and thanks for posting, are the texts now coming through as speach instead? Is caller display still working on your phone as that is needed for the text to come through as a text otherwise its converted to speech?

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Beginner
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Message 3 of 6

Re: BT text delivery system (to Landline)

The texts have always come through as speech in the past, for the last month it has ceased working. Caller display is working fine

 

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Moderator
Moderator
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Message 4 of 6

Re: BT text delivery system (to Landline)

Hi @goonerken, thanks for confirming that. Can you call 0800 587 5252 from your landline to make sure you're opted in? Let me know if that works.

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Beginner
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Message 5 of 6

Re: BT text delivery system (to Landline)

Yep, its on and no curfew has been set

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Moderator
Moderator
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Message 6 of 6

Re: BT text delivery system (to Landline)

@goonerken I've sent you a private message so you can get in touch with the moderation team and we'll be happy to help.

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