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W1ggyf0x2
Newbie
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Message 1 of 2

BT4500 won't delete recorded conversation

BT4500 answerphone.

 'Record' was selected during  a call which  went on a long time and used up all memory. 

Can't delete recorded conversation and of course now phone doesn't allow callers to leave message. 

Pressing play gets the response "Memory full", but no action.  Pressing delete twice as per h/book (Delete all messages instruction) doesn't work either, that response is "There are no old messages".  

Have tried switching power off for 5 minutes before switching back on, but to no effect.

Suggestions on how to to clear memory and get the call recording facility back, please.

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Distinguished Guru
Distinguished Guru
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Message 2 of 2

Re: BT4500 won't delete recorded conversation

Sounds as though you're attempting to delete the recording from the Answer Phone menu, whereas p25 of the User Guide contains this advice:

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I'm not able to check whether that's the answer as I don't have that phone, so apologies if it's a red herring. If the issue persists try the helpline 0800 145 6789.

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