Thanks for the reply.
Phone came direct from BT
Corded phone isn't an option as the phone point is in the kitchen and she needs it by her in the lounge.
Sorry, didn't make it clear I was only suggesting a corded phone as a stopgap if you have to send the other one back.
That's what I was meaning, with her present state of health corded isn't an option even for the short term.
I have just looked on the BT Shop website and the BT6500 is classed as "on order, no confirmed delivery date"
Does this mean they have withdrawn them?
I wouldn't be surprised if BT are not too bothered about being out of stock. The BT6500 seems has been problematic, which is a pity as it looked a great bit of kit when it first appeared. It's still available on Amazon and at Currys (BT6510, same thing).
I have the exact same issue as reported. I have the twin pack and when I block International calls the base rings and the handset on the base but the second handset does not. The second handset shows the incoming mobile number (sometimes prepended by INTERNATIONAL) but it does not ring. The ringer is fine, it will ring for internal calls and if I turn off blocking.
I contacted the Helpdesk but was just given the standard response via email which won't cover this fault which looks like a software issue.
I was then told to return it to store however there's a good chance I'll get another faulty one if this is indeed a software/batch fault.
Any info you need please let me know
I rent the quad version from BT. Having had them replaced several times they are now working as advertised. I would like to point one problem I have experienced. I had asked my GP for a telephone consultation. I had the system set to reject calls not using caller ID and unavailable. So because he rang from an extension on a private PBX his call did not show caller ID and was rejected so beware.