I am sorry to hear you are no longer able to received text messages. I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile.
I have sent some details on the 'Contact the Mods' Link.
I hope this is the best way to contact you(?)
OK. Thanks John. I just wonder3ed whether I should be using PM.
I have just spent another 25 minutes on the phone with the call centre, having received a call from them to check that the issue with my BROADBAND had been fixed!!!
I have had to explain, again, that the problem is with receiving text messages on the BT8500 landline phone, and they have said that someone will call me by 16th September! When I asked why the 16th September, they did't know.
I ealier tried to re-open the complaint via the online system, by clicking on the 'NOT FIXED' option, but the system told me that my session had ended and I must start again. Doing so had exactly the same result.
I have now checked this system again and I see that my complaint is logged as a BROADBAND fault!!
I have now come to the realisation that all the evidence points to the BT complaint handling procedures being cynically set up specifically to deter anyone from pursuing a problem beyond the first couple of calls.
Do BT really hold a corporate belief that antagonising and alienating customers who ask for help is cheaper in the long run than actually fixing things?
I may not be able to keep this up much longer as my blood pressure monitor (like me) is close to breaking point.