Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
George99
Aspiring Expert

on ‎06-09-2018 16h38

2,109 Views
Message 21 of 54

Re: BT8600 Call Guardian Phone Problem

I think now I have changed so many settings back and forth now I don't know what needs to say what. I do have all our contacts stored on the phone but all the options I get are, Custom, Announce, International & Answer Machine. How do I make my contacts allowed?
Any advice gratefully accepted.
0 Ratings
Reply
VeteranISPUser
Recognised Expert

on ‎06-09-2018 18h21

2,097 Views
Message 22 of 54

Re: BT8600 Call Guardian Phone Problem

@George99wrote:
I think now I have changed so many settings back and forth now I don't know what needs to say what. I do have all our contacts stored on the phone but all the options I get are, Custom, Announce, International & Answer Machine. How do I make my contacts allowed?
Any advice gratefully accepted.

Hi @George99. Life is too short. Make a note of your contacts and buy the new Premium phones currently on offer ... Smiley Happy

0 Ratings
Reply
George99
Aspiring Expert

on ‎06-09-2018 18h26

2,095 Views
Message 23 of 54

Re: BT8600 Call Guardian Phone Problem

Thanks for that I'm a believer in once bitten twice shy.
0 Ratings
Reply
mitsumike41
Contributor

on ‎24-02-2019 11h12

1,894 Views
Message 24 of 54

Re: BT8600 Call Guardian Phone Problem

I have the same problem. My Guardian worked fine for about a year, then suddenly it started making some of my contacts announce themselves, (but not all).

So how do I get all my contacts list to get straight through again with out anounce.

My Caller display is activated and I can see who is being asked to announce - Weird.

0 Ratings
Reply
Humpledink
Aspiring Contributor

on ‎04-03-2019 18h26

1,866 Views
Message 25 of 54

Re: BT8600 Call Guardian Phone Problem

I have the identical problem on some but not all incoming calls. The call comes in and although the number is in contacts, it has to be announced, but the phone shows who is calling as it provides the name from the contacts list. I first thought it was for calls from numbers with withheld CLI but I don't understand how it knows the name if the CLI is not sent. I know that the CLI is transmitted through the network irrespective of whether it is withheld or not and it is a function of the local exchange to provide the CLI to the called party. So basically, the signalling/messaging in the phone network tells the called local exchange to send the CLI to the called party or not.

I had this "feature" on a mobile that was calling and the only way to make it work was too totally remove the entry in the contacts list and the next time it came in press option 2 to always accept calls from this number. Why this suddenly changed I have no idea but to me it all points to something going on in the local exchange that we are not being told about.

 

0 Ratings
Reply
mitsumike41
Contributor

on ‎04-03-2019 19h51

1,858 Views
Message 26 of 54

Re: BT8600 Call Guardian Phone Problem

Thanks Humpledink, sounds identical to mine.
I read somewhere to remove the contact from the contacts list add add it in as a new one, but afraid that did not work either.
I do have a few friends whose numbers are "witheld" and they have to announce who they are, serves them right!
So is BT going to provide the reason for this strange happening? A.
0 Ratings
Reply
mitsumike41
Contributor

on ‎04-03-2019 19h54

1,856 Views
Message 27 of 54

Re: BT8600 Call Guardian Phone Problem

Separate but related question, how do I view my list of blocked numbers? A.
0 Ratings
Reply
pompey1898
Recognised Expert

on ‎05-03-2019 9h36

1,837 Views
Message 28 of 54

Re: BT8600 Call Guardian Phone Problem

@mitsumike41wrote:
Separate but related question, how do I view my list of blocked numbers? A.

Are you referring to BT Call Protect ? A.

0 Ratings
Reply
mitsumike41
Contributor

on ‎05-03-2019 11h44

1,826 Views
Message 29 of 54

Re: BT8600 Call Guardian Phone Problem

I was actually referring to my Guardian settings on the BT8600 phone. I am getting the impression that the facility was changed by the introduction of Call Protect (which I have), back in August last year.
This is when my trouble and for others started.
I have just looked at call protect, but I have nobody in my Personal Blacklist and I can't see the BT one anyway.
But these people are not blocked, they just have to announce, but those in my personal contact list should not have to do this?
Some, but not many do still get straight through as intended, it is just a can of worms now - shame!
0 Ratings
Reply
pompey1898
Recognised Expert

on ‎05-03-2019 12h48

1,818 Views
Message 30 of 54

Re: BT8600 Call Guardian Phone Problem

@mitsumike41wrote:
I was actually referring to my Guardian settings on the BT8600 phone. I am getting the impression that the facility was changed by the introduction of Call Protect (which I have), back in August last year.
This is when my trouble and for others started.
I have just looked at call protect, but I have nobody in my Personal Blacklist and I can't see the BT one anyway.
But these people are not blocked, they just have to announce, but those in my personal contact list should not have to do this?
Some, but not many do still get straight through as intended, it is just a can of worms now - shame!

Have you checked the user manual.

 

0 Ratings
Reply