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Canary2211
Beginner
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Message 1 of 5

BT8600 call guardian inward international call cannot add to allowed calls

Our BT8600 works really well. Except there is a regular international caller (from Greece) who is always asked to Announce. Once announced we do not get an option of pressing 2 to always allow that call. The caller is on the phone memory and VIP list list. We cannot work out how to allow the caller straight through.

The caller is ringing using OTE the Greek equivalent of BT. She does have a package of 3 hours free international calls per month ( in case that makes a difference ). Can anyone help please? Cannot get bt helpline to answer in a reasonable time. Thanks.
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4 REPLIES 4
chime
Contributor
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Message 2 of 5

Re: BT8600 call guardian inward international call cannot add to allowed calls

On the BT8500 not getting the option to allow the caller's number usually means the phone does not know the caller's number. That would also explain why she is asked to Announce. When she calls does the phone display her number, International or something else.

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Canary2211
Beginner
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Message 3 of 5

Re: BT8600 call guardian inward international call cannot add to allowed calls

It displays international not the name/number. It used to work which is why I suspect it is her call being routed somewhere odd first. I may delete her number from memory and re enter.




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chime
Contributor
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Message 4 of 5

Re: BT8600 call guardian inward international call cannot add to allowed calls

It isn't going to work until you find out why Caller Display isn't showing her number, or you change the Guardian settings.

 

As you suggest, calls may be routed via a third party, usually chosen by the caller for cheaper calls, so if her package of free international calls are with her telecom provider that doesn't seem something she'd need.

 

It is possible for callers to use a prefix to withhold their number or, if they arrange for their number to normally be withheld, to allow it to be sent on a per call basis. I don't know if this would result in CLI displaying International or Withheld.

 

Maybe if it used to work ask her if she made any change around the time it stopped working.

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Canary2211
Beginner
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Message 5 of 5

Re: BT8600 call guardian inward international call cannot add to allowed calls

Thank you for your help. It's a mystery!
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