Hello,
Thanks for advice in advance. So - i'm almost two months or so without internet after an initial openreach visit - broadband working for a couple of hours, then dying completely. I was told when I moved i needed a new line installed, the engineer that arrived connected the existing master socket without altering anything in the flat.
I’ve been told all sorts of reasons for this and raised a few faults since. I was told a new router and filter would be sent out and an engineer would visit - this was canceled however and the fault was marked at set - at this point the internet did again briefly (1 day?) work. Apparently there is now another fault which is been investigated.
When I moved, I was told only copper was available - something openreach told me was incorrect when i raised the issue with them. This is despite it being available for new orders. This has been the case every time I have contacted the tech department, over the six weeks, until calling today - when I managed to place an order. The sales person thinks the fiber will make the broadband work. I’ve been told so many things at this point i’m not convinced.
The main wire into the flat has a rusty nail / staple digging into it at one point and has been painted over a good few times. There are also a multitude of old wires coming out of the main socket. I’ve asked for someone to take a look at the wiring a few times with no luck. I decided to have a go at removing the telephone extension wires today and found the below. Would an engineer actually leave it like this, is it diy? I can't even see what’s what. It’s also in an extremely annoying place.
I had a similar issue with my last property which was resolved by a member of the open reach “A-Team” eventually drilling a hole in the wall, installing a new line and master socket in about 20 minutes - the internet then worked perfectly for three years. Am i naive in thinking the same is a reasonable thing to request? I have spoken to one person at bt out of about 20 who agreed. The plans she made over the phone seemingly canceled by someone else. I’m wishing I had ripped out all the existing wiring before the engineer attended.
Send help.
