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You are indeed correct, if the BT line is still to the property even it is not in use then it wont be a problem. And even if it is not you can join and have a new line connected and have both BT & Virgin anyway.
I think you need to check with BT that your mother is eligible as she already has a phone package from virgin
@Welshyyyyy As your Mum has a line provided by another provider it may mean that she won't be able to apply for the BT Basic service. The following link explains how the service works and the eligibility criteria for the BT Basic.
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