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Bigtmoore
Newbie
569 Views
Message 1 of 4

Bereavement dispute between BT and previous occupier

Hi,

 

My sister is about to move into a new rented apartment, however the previous occupant passed away and there's a dispute between BT and the Solicitor acting on behalf of her estate. BT are refusing to allow my sister to take over the line while this dispute is ongoing and her only option appears to be to provide a new line at a cost of £100 which she just cannot afford.

 

I should add she is in a wheelchair and needs the landline as well as her mobile phone.

 

Is there any way of getting round this block on the line?

 

Thanks

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3 REPLIES 3
Distinguished Sage
533 Views
Message 2 of 4

Re: Bereavement dispute between BT and previous occupier

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours

They are a UK based BT specialist team who have a good record at getting problems solved
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PaulVarjak
Contributor
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Message 3 of 4

Re: Bereavement dispute between BT and previous occupier

Get confirmation from the landlord that she is the sole tenant and the previous tenant is deceased. As a last resort, get a copy of the death certificate

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Distinguished Sage
511 Views
Message 4 of 4

Re: Bereavement dispute between BT and previous occupier

As previously posted contact the forum mods they will sort this for you
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