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CelticLady
Newbie
1,417 Views
Message 1 of 5

Beware of Openreach call scam

Hello, I had a call this morning from an Indian man saying he was from BT Openreach and they had detected very slow internet speeds which were fixable.  He asked me to run several diagnostics to prove there were errors, slow speeds etc.  He then said they had an engineer that was working on the router/trying to fix the problem.  Then he transferred me to their technical engineer.  I was getting suspicipous, so seperately googled BT, seeing you have your own speed test service, and also googled whether or not BT Openreach would call.  I saw several community posts, which convinced me this was a scam that would probably lead to them asking to take control of my computer.  I told them I didn't think they were who they said they were and I asked where they were calling from: they gave this number, 0800 023 2023, which you will see is attached to this website, http://freephoneuk.com/bt/openreach/.  This is not genuine, so please be aware!  I have reported this to Action Fraud. 

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4 REPLIES
Distinguished Guru
1,374 Views
Message 2 of 5

Re: Beware of Openreach call scam

I am afraid this type of call is so common now days. You did the right thing in challenging the authenticity of the call
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ackers
Newbie
1,333 Views
Message 3 of 5

Re: Beware of Openreach call scam

Have also had these calls and have either not answered them or told them that they are scammers and they then end the call very quickly

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wendyp1
Newbie
1,325 Views
Message 4 of 5

Re: Beware of Openreach call scam

My husband took a call this morning from a gentleman with an Indian/Asian Accent who said Listen this is very important you need to change your router settings and that he had engineers working in the area.   As it sounded really suspcious my husband ended the call.   

569 Views
Message 5 of 5

Re: Beware of Openreach call scam

I have had four calls today from 'open reach', each one I have put down the phone on. The last call today at about 12.40 was from 01268681980 and when I called it I was informed that the number had not been recognised. Each caller had a different name but all sounded Asian or similar.

pantygorlan1 (Eric)

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