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CelticLady
Newbie
26,659 Views
Message 1 of 33

Beware of Openreach call scam

Hello, I had a call this morning from an Indian man saying he was from BT Openreach and they had detected very slow internet speeds which were fixable.  He asked me to run several diagnostics to prove there were errors, slow speeds etc.  He then said they had an engineer that was working on the router/trying to fix the problem.  Then he transferred me to their technical engineer.  I was getting suspicipous, so seperately googled BT, seeing you have your own speed test service, and also googled whether or not BT Openreach would call.  I saw several community posts, which convinced me this was a scam that would probably lead to them asking to take control of my computer.  I told them I didn't think they were who they said they were and I asked where they were calling from: they gave this number, 0800 023 2023, which you will see is attached to this website, http://freephoneuk.com/bt/openreach/.  This is not genuine, so please be aware!  I have reported this to Action Fraud. 

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32 REPLIES 32
Distinguished Guru
26,616 Views
Message 2 of 33

Re: Beware of Openreach call scam

I am afraid this type of call is so common now days. You did the right thing in challenging the authenticity of the call
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ackers
Newbie
26,575 Views
Message 3 of 33

Re: Beware of Openreach call scam

Have also had these calls and have either not answered them or told them that they are scammers and they then end the call very quickly

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wendyp1
Newbie
26,567 Views
Message 4 of 33

Re: Beware of Openreach call scam

My husband took a call this morning from a gentleman with an Indian/Asian Accent who said Listen this is very important you need to change your router settings and that he had engineers working in the area.   As it sounded really suspcious my husband ended the call.   

25,811 Views
Message 5 of 33

Re: Beware of Openreach call scam

I have had four calls today from 'open reach', each one I have put down the phone on. The last call today at about 12.40 was from 01268681980 and when I called it I was informed that the number had not been recognised. Each caller had a different name but all sounded Asian or similar.

pantygorlan1 (Eric)

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Highlighted
23,980 Views
Message 6 of 33

Re: Beware of Openreach call scam

I had the same call thuis morning. 1471 said it came from number 01460 089406. It was an Indian man who claimed to be from Openreach and that my router had repotrted I was getting slow speeds to them.  I hung up

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ke02yjh
Newbie
23,837 Views
Message 7 of 33

Re: Beware of Openreach call scam

Suggest blowing a football whistle in reply.

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Colinmacc
Newbie
23,607 Views
Message 8 of 33

Re: Beware of Openreach call scam

I got a call like this today, the call came from 01959 564737. Indian sounding man who claimed to be from BT OPENREACH saying their engineer had detected slow internet speeds from my property. He put the phone down when I challenged his credentials, and when I pointed out I was not a BT customer he got very aggressive. 

 

Pretty sure this was a scam.

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Colin_London
Recognised Expert
23,533 Views
Message 9 of 33

Re: Beware of Openreach call scam

The correct response to this is now that ‘there is no such business as BT Openreach - you are a fraud’.

Openreach is seperated off from BT now and does not describe itself in that way anymore.
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LL58
Newbie
23,046 Views
Message 10 of 33

Re: Beware of Openreach call scam

Had several calls today from various numbers, all from thickly Asian accented callers claiming to be from BT openreach saying my router had reported slow speeds to them and offering to 'fix' the problem. I was suspicious from the outset but when I queried what was being said one caller became very aggressive saying 'I was not listening  to her'. Needless to say I hung up and have now blocked each of the numbers 

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